Legal

Refund Policy

Understand our refund and cancellation process for recharges and bill payments.

Last updated: June 05, 2026
Home Refund Policy

At Vaaraahi Recharge, we strive to ensure every transaction is successful. However, if something goes wrong, here's how we handle refunds.

1 Refund Eligibility

Scenario Refund Status Timeline
Payment deducted but recharge failed Automatic 5-7 business days
Duplicate transaction Full Refund 5-7 business days
Wrong number recharged (by user) Not Eligible N/A
Wrong amount recharged (by user) Not Eligible N/A
Payment pending for over 24 hours Automatic 3-5 business days
Technical error from our side Full Refund 3-5 business days
Operator rejects the recharge Case by Case 7-10 business days

2 How Refunds Work

Automatic Refunds

When a recharge fails and payment was deducted, our system automatically initiates a refund. The amount is refunded to the original payment method (UPI, card, net banking, or wallet) used for the transaction.

Manual Refund Requests

If you believe you're eligible for a refund that wasn't automatically processed:

  1. Go to your Dashboard and find the transaction
  2. Click on "Report Issue" next to the transaction
  3. Or contact our support team with your Transaction ID
  4. Our team will review and process within 24-48 hours

3 Vaaraahi Wallet Refunds

If a portion of your payment was made using Vaaraahi wallet balance:

  • The wallet amount will be credited back to your Vaaraahi wallet instantly
  • The remaining amount paid via other methods will follow standard refund timelines

4 Non-Refundable Cases

  • Successful recharges cannot be reversed (as the amount is credited to the operator)
  • Recharges made to the wrong number due to user error
  • Incorrect amount entered by the user
  • Transactions flagged as fraudulent

5 Refund Processing Time

  • UPI: 1-3 business days
  • Debit/Credit Card: 5-7 business days
  • Net Banking: 5-7 business days
  • Wallet (Paytm, PhonePe): 1-3 business days
  • Vaaraahi Wallet: Instant

6 Dispute Resolution

If you're unsatisfied with a refund decision:

  1. Email us at vaaraahidigitalpvtltd@gmail.com with transaction details
  2. Our team will investigate and respond within 48 hours
  3. If unresolved, you may escalate through the RBI Ombudsman for digital transactions

7 Contact for Refund Issues

  • Email: vaaraahidigitalpvtltd@gmail.com
  • Phone: +91 78934 08919
  • WhatsApp: +91 78934 08919